Refund Policy for TK LED

Thank you for choosing TK LED! We strive to provide high-quality LED products and excellent customer service. Please read our Refund Policy below to understand our guidelines for refunds.

1. Eligibility for Refunds:

• We accept refund requests for products that are defective, damaged, or significantly different from what was described on our website.
• To be eligible for a refund, you must contact us at [email protected] within 14 days of receiving the product and provide supporting evidence such as clear photos of the issue.

2. Non-Refundable Items:

• Certain items are not eligible for refunds, including but not limited to:
  • Products damaged due to customer mishandling or misuse.
  • Products with obvious signs of wear and tear.
  • Customized or personalized items.

3. Refund Process:

• To request a refund, please contact our customer service team at [email protected] with your order number and a detailed description of the issue.
• Our team will review your request and may ask for additional information or evidence to assess the situation.
• Once your request is approved, we will provide instructions on how to return the item(s).

4. Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the item(s).

5. Inspection and Processing:

• Upon receiving the returned item(s), our team will inspect them to verify eligibility for a refund.
• Refunds will be processed within 5 business days after the inspection is complete.

6. Refund Methods:

• Refunds will be issued to the original form of payment used for the purchase.
• If the original payment method is unavailable, an equivalent store credit will be issued.

7. Late or Missing Refunds:

• If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at [email protected] for assistance.

8. Contact Information:

• If you have any questions or concerns regarding our refund policy, please contact our customer service team at [email protected]

We appreciate your understanding and cooperation with our Refund Policy. At TK LED, customer satisfaction is our priority, and we are committed to addressing any issues promptly. Thank you for choosing TK LED